TERMS AND CONDITIONS
1. Application
1.1 We are quoting on the assumption that You are a “Consumer”. If You are not a Consumer the quotation will not be valid.
1.2 These Terms and Conditions apply to the supply of the services detailed at 1.3 (“Services”) by shire stairlifts ltd (06534652) a company registered in England whose registered office is at IronMaster House, 37 Wylecop, Shrewsbury, Shropshire SY1 1XF. (“Us/We/Our”) to you as a Consumer (“You”). No other terms and conditions will apply unless We and You agree in writing that they will apply.
1.3 We will order, supply and install a INSERT STAIRLIFT DESCRIPTION (“Stairlift”) for the price set out below:
Stairlift plus installation £
VAT @ 0.00% £
Fee £
2. Interpretation
2.1 A “Consumer” means a consumer as defined in the Consumer Rights Act 2015. In relation to these Terms and Conditions, it means Our customer who is an individual and who receives the Services for the customer’s personal use and for purposes wholly or mainly outside the purposes of any Business.
2.2 A “Business” means any business, trade, craft, or profession carried on by You or any other person/organisation.
2.3 The “Regulations” means The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
3. Services
3.1 In return for payment of the Fees, We shall provide the Services to You.
3.2 We shall use reasonable care and skill in carrying out the Services and shall comply with any and all relevant codes of practice
3.3 We will always attempt to install the Stairlift and complete the Services at a suitable time to you but we are not in a position to guarantee this date.
3.4 Our failure to install on a pre-arranged date will not give You the right to cancel and we shall use Our reasonable endeavours to complete the Services as soon as possible
4. Your Obligations
If We need information, materials, consents or other things from You to provide the Services, You will need to provide them to Us or give Us access to them, and if You do not, We will not be liable to You if We delay or fail to provide the Services due to Your failure to comply with this Clause 4.
5. Fees and Deposit
5.1 You shall pay Us the fees (“Fees”) set out above for the Services.
5.2 You shall pay Us for any additional service provided by Us not set out in the quotation at Our daily rate for that service which applies when We provide that service.
5.3 You shall pay Us a deposit of 50% of the Fee (“Deposit”) either at the time You accept the quotation or within 5 days after You accept it.
5.4 If You do not pay the Deposit to Us as stated by sub-Clause 5.3, it will be a breach of contract by You, and We will then be entitled either to delay beginning the Services until You pay it or, if We decide to do so instead, not provide the Services and terminate Our contract with You under Clause 7.
5.5 Payment of a Deposit shall be part payment of Fees. We will keep it in part payment of the Fees due and any liability You have to Us under Clause 8.3.3, but in any other case We will refund it to You.
6. Quotation, Contract and Variation
6.1 This is Our contractual offer to provide the Services to You. Your acceptance by signing below will be Your confirmation that You are a Consumer. If and when You accept this offer in writing, it will be Your and Our agreement to the quotation and these Terms and Conditions, and there will then (from the time that You accept the quotation) be a legally binding contract between You and Us on those Terms and Conditions for Us to provide the Services in accordance with the quotation.
6.2 You may validly accept the quotation within 30 days from the date we provide you with this but You may not do so if, before You have accepted it, We tell you in writing it that We are withdrawing it.
6.3 If We or You do not wish to proceed with Your enquiry/order for any reason, We may withdraw the quotation and You may cancel or withdraw Your enquiry/order if You have not yet accepted (or have rejected) the quotation.
6.4 If You wish to vary any details of the Services, You must tell Us in writing as soon as possible. We shall tell you of any addition to the Fees that will be payable for the changes and will make the changes if We reasonably can do so. Only if You and We agree the changes and the addition (if any) to the Fees, will the Services be varied and We will then invoice You for the additional Fees (if any) agreed.
6.5 If at any time, due to circumstances beyond Our control, We have to make any changes in the Services or the arrangements relating to the provision of them, We shall tell You immediately. If the changes will be of real significance to You, You may cancel the Services as from the time that We tell You the changes will come into effect. We will not be liable to You if You cancel in those circumstances but We will refund any Deposit or other advance payment if it exceeds the Fees You have paid or are payable under the contract for the period up to the date the changes come into effect.
7. Payment
7.1 If You accept this quotation (see sub-Clauses 6.1 and 6.2), We shall invoice You for the Fees when We complete the Services.
7.2 You shall pay Us the Fees on the date the Services are completed.
7.3 If You do not pay Fees on time (as required by sub-Clause 7.2), We may, (without affecting our right to later terminate under sub-Clause 8.3.3) charge You interest accruing on a daily basis at the rate of 4% per annum above the Barclays Bank plc base rate from time to time on the amount outstanding until You make payment in full.
8. Termination
8.1 If the contract we make with You is not made on Our premises, the Regulations give You the following cancellation rights:
8.1.1 You may for any reason cancel any of the Services during the 14 day period after You accept the quotation, but if the quotation includes any Services to be provided on any date/s falling before the end of that 14 day period and if You expressly request Us to provide those Services by signing below and We do so, You may not cancel the Services to be provided in that 14 day period, and You must pay for them as required by these Terms and Conditions. You may also during that 14 day period cancel any Services covered by the quotation which are to be provided either: (a) after the end of that 14 day period; or (b) during that 14 day period if they are Services which You have not expressly requested Us to provide in that 14 day period.
8.1.2 If all of the Services covered by the quotation have been fully provided within that 14 day period, You will lose the right to cancel those Services.
8.1.3 If, as allowed by the Regulations (and this sub-Clause 8.1), You request that the Services to be provided are to be cancelled by You, You must confirm this in any way convenient to You.
8.1.4 If You cancel as allowed as above, and You have already made any payment(s) to us for the Services, We will refund the payment(s) to You within 14 days of receiving Your cancellation less any amount due for those Services that We have already provided to You, and You will not have any liability to Us in relation to that cancellation except to pay for them as set out in sub-Clause 8.1.1.
8.2 If the right under the Regulations is not or is no longer available, You may terminate the provision of the Services and the contract at any time if We breach of these Terms and Conditions or any requirement of the Consumer Rights Act 2015 or of any other applicable legislation. In that case we shall refund to You in full any amount that You have paid us. We will be liable to You for any such breach, subject to Clause 11;
8.3 We may terminate provision of the Services and the contract immediately, and sub-Clause 8.4 will then apply, if:
8.3.1 You commit a serious breach of Your obligations under these Terms and Conditions; or
8.3.2 You are or become the subject of a bankruptcy order or take advantage of any other statutory provision for the relief of insolvent debtors; or
8.3.3 You do not pay Us all or any Fees or Deposit or other amounts payable on time and We have given You at least 14 days prior notice of our intention to terminate; or
8.3.4 We find that you are not a Consumer.
8.4 On termination under any of sub-Clauses 8.2, or 8.3, Fees will be payable by You up to the date of termination and the amount payable will be based on the Fee rate or in proportion to the total price.
8.5 If You are liable to Us under this Clause 8 for any amount/s, We may take that amount from any deposit that we hold and shall return any balance to you. However, if the deposit that We take is less than Your liability, You must pay Us the difference.
9. Risk and Ownership
9.1 Risk of damage to or loss of the Stairlift shall pass to You when We deliver the Stairlift to You
9.2 Legal and beneficial ownership in the Stairlift will not pass to You until We have received, in cash or cleared funds, payment in full of the Fees.
9.3 We reserve the right to repossess the Stairlift in which We retain legal and beneficial ownership if We do not receive full payment in accordance with Clause 7.
10. Intellectual Property
We reserve all copyright and any other intellectual property rights (if any) which may subsist in anything We create, use, or provide in connection with provision of the Services. We reserve the right to take any action as appropriate to restrain or prevent the infringement of such intellectual property rights.
11. Liability and Consumer Rights
11.1 Due to the nature of the Services, We are required to drill holes into the floors and screw fixings into the floor/carpets. It is possible that amongst other things carpets may snag on screws but if providing that we have not been negligent and We have used reasonable care and skill in carrying out the Services we shall not be liable any loss or expense suffered as a result.
11.2 We will be responsible for any foreseeable loss or damage that You may suffer as a result of Our breach of these Terms and Conditions or as a result of Our negligence. Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by You and Us when Our contract with You is created. We will not be responsible for any loss or damage that is not foreseeable.
11.3 We provide Services to You only for Your personal and private use/purposes. We make no warranty or representation that products, or other goods or materials that We provide to You are fit for commercial, business, industrial, trade, craft or professional purposes of any kind (including resale). We will not be liable to You for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.
11.4 Nothing in these Terms and Conditions is intended to or will exclude or limit Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors) or for fraud or fraudulent misrepresentation.
11.5 Furthermore, If you are a Consumer, either as defined by the Consumer Rights Act 2015 or for the purposes of any other consumer protection legislation, nothing in these Terms and Conditions is intended to or will exclude, limit, prejudice, or otherwise affect any of Our duties or obligations to You, or Your rights or remedies, or Our liability to You, under the Consumer Rights Act 2015, the Regulations, or any other applicable consumer protection legislation. All such duties, obligations, rights, remedies and liabilities under such legislation are in addition to those under these Terms and Conditions. For more details of Your legal rights refer to Your local Citizens Advice Bureau or Trading Standards Office.
12.1 – Force Majeure - Neither We nor You (“first party”) will be liable to the other for any failure or delay in performing obligations where the failure or delay is due to a cause beyond the first party’s reasonable control (“Force Majeure”). In that case the failure or delay will not be a failure or delay contrary to these Terms and Conditions or the quotation.
12.2 - Communications - All notices or other communications from You or Us under these Terms and Conditions must be in writing. A notice will be valid and effective if sent by email or pre-paid post to the email address or postal address of, as the case may be, You or Us, which is stated in the quotation.
12.3 - No Waiver - No failure or delay by Us or You in exercising any rights under these Terms and Conditions means that We or You have waived that right, and no waiver by Us or You of a breach of any provision of these Terms and Conditions means that We or You will waive any subsequent breach of the same or any other provision.
12.4 – Severance - If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Terms and Conditions and the remainder of the provision in question shall not be affected.
12.5 - Law and Jurisdiction - These Terms and Conditions and the relationship between You and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with English Law and shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by Your residency.
12.6 - Complaints - Whilst We use all reasonable endeavours to ensure that Your experience as Our customer is positive, We want to hear from You if You have any complaint about Our Services or any other complaint about Us or any of Our staff. Please raise any complaint with our managing director at Our premises or by phone 07725 337918
13. Stairlift Guarantee
13.1 The Stairlift you have ordered comes with a 12 month warranty which starts from installation date. This guarantee covers the cost of replacement parts and labour for any fault caused by manufacture or installation. The Stairlift may be repaired or replaced at our discretion.
13.2 This warranty can be extended on new lifts for a further 12 months if you agree to a service being carried out by us at 12 months which is chargeable at current service fee rate.
I have read and understood these Terms and Conditions and confirm that I would like the Stairlift to be installed and the Services to be provided for the Fee as set out in clause 1.